Gartner prevé que el aumento de las inversiones en tecnologías digitales les permitirá destinar el 64% del gasto total en tecnologías de la información a servicios y software para mejorar la capacidad de respuesta y la resistencia de los servicios públicos.
Gartner prevé que el gasto mundial en TI de los Gobiernos ascienda a 557.300 millones de dólares en 2022, lo que supone un aumento del 6,5% respecto a 2021.
«Los Gobiernos seguirán acelerando las inversiones en tecnologías digitales para responder y recuperarse de la continua evolución de las incertidumbres en materia de salud pública debido a la pandemia de COVID-19», ha declarado Irma Fabular, vicepresidenta de investigación de Gartner. «Las interrupciones causadas por la pandemia también han reforzado un principio clave del gobierno digital, que es que la política pública y la tecnología son inseparables».
En 2022, el aumento de las inversiones en tecnologías digitales hará que los gobiernos destinen el 64% del gasto total en tecnologías de la información a servicios y software para mejorar la capacidad de respuesta y la resistencia de los servicios públicos. Esto incluye inversiones en la mejora de la experiencia del cliente y del empleado, el fortalecimiento de las capacidades analíticas y la ampliación de la agilidad operativa.
Asimismo, la modernización de las infraestructuras y aplicaciones informáticas, así como la transformación digital de la Administración, seguirán siendo prioridades gubernamentales en 2022. Además, los paquetes de financiación de ayuda económica de COVID-19, como es el caso de la Ley del Plan de Rescate Americano en marzo de 2021 y NextGenEU, impulsarán una mayor financiación en la habilitación digital, incluyendo el apoyo al crecimiento sostenible, los programas sociales, la educación, la ciberseguridad y la inclusión digital.
Por otro lado, la pandemia ha amplificado la necesidad de que los Gobiernos amplíen rápidamente la infraestructura de TI y los sistemas de aplicación y respondan a demandas públicas sin precedentes. Gartner estima que para 2025, más del 50% de los organismos gubernamentales habrán modernizado las aplicaciones heredadas esenciales para mejorar la resistencia y la agilidad. «Los gobiernos se están replanteando sus estrategias de nube pública para acelerar la modernización de las TI, mejorar la eficiencia y aumentar la seguridad de los datos», ha admitido Fabular.
La crisis de COVID-19 ha intensificado aún más la necesidad de adoptar la identidad digital de los ciudadanos como un elemento crítico para la transformación digital del Gobierno. «La identidad digital va más allá de la autenticación de los ciudadanos en línea y de la firma de transacciones remotas», según Fabular. «Para aumentar las posibilidades de una mayor adopción de la identidad digital, los gobiernos deben tratar la privacidad, la seguridad y la comodidad del usuario como factores críticos de éxito».
Fuente: https://www.computerworld.es/
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