El 75% creen que la pandemia ha creado la mayor complejidad de la historia, y el 92% consideran esencial vincular la visibilidad del entorno tecnológico con los resultados de negocio, según un informe de AppDynamics.
AppDynamics, plataforma para la monitorización del rendimiento de las aplicaciones (APM) propiedad de Cisco, ha elaborado el estudio Agents of Transformation 2021: The Rise of Full-Stack Observability, que analiza el impacto de la digitalización acelerada como consecuencia de la pandemia y las repercusiones para los departamentos de TI. El estudio fue realizado en diciembre de 2020 y enero de 2021 y basado en encuestas a 1.050 profesionales de TI de compañías medianas y grandes de distintos sectores en 11 países (Australia, Canadá, Francia, Alemania, India, Japón, Rusia, Singapur, Emiratos Árabes unidos, Reino Unido y EEUU).
Los resultados revelan un aumento espectacular de la complejidad de las TI provocado por la necesidad de innovación, así como la necesidad urgente de mayor visibilidad y contexto de negocio para gestionar el estado de las TI, eliminar ‘ruido’ y priorizar lo más relevante para la empresa.
La evolución hacia modelos de negocio digitales para minimizar el impacto económico de la pandemia ha situado a los tecnólogos al frente de la respuesta de sus organizaciones. Debido a la aceleración de los proyectos de transformación digital -cuya velocidad media se ha multiplicado por tres-, nueve de cada diez profesionales de TI (el 89%) se sienten bajo una inmensa presión en el trabajo, y el 84% admiten tener dificultades para desconectar. Muchos tecnólogos señalan frustración por el trabajo (81%) y mayores desavenencias con sus compañeros (63%).
El 75% de los consultados creen que la pandemia ha creado la mayor complejidad de la historia para los departamentos de TI, siendo estos los principales factores señalados:
Esta mayor complejidad de las TI ha incrementado significativamente la cantidad de datos creados en todo el entorno tecnológico, desde las aplicaciones hasta la infraestructura, la red y la seguridad. Así, el 85% de los profesionales de TI afirman que la eliminación rápida del ‘ruido’ para identificar las causas de los problemas de rendimiento será un reto significativo este año, y tres de cada cuatro ya se están planteando cómo resolverlo. Los tecnólogos demandan así una solución unificada que proporcione visibilidad en tiempo real de todo el parque tecnológico: el 95% destacan la importancia de la visibilidad sobre todo el entorno de TI, y el 96% creen que no tenerla acarreará consecuencias negativas.
La inmensa mayoría de los profesionales consultados (92%) consideran que la capacidad de vincular el rendimiento tecnológico con resultados de negocio -como experiencia del cliente, ventas e ingresos- será lo verdaderamente relevante para alcanzar los objetivos de innovación este año. El 96% afirman que esta vinculación en tiempo real será esencial para ofrecer experiencias digitales optimizadas y acelerar la digitalización, y el 73% temen que la incapacidad de lograrla sea perjudicial.
El informe también destaca que, aunque los tecnólogos son muy conscientes de la necesidad de contextualizar el rendimiento de las TI con datos de negocio en tiempo real, más de la mitad (el 66%) no cuentan con los recursos y el apoyo que necesitan, y el 96% señalan al menos un obstáculo que su organización debe superar para adoptar este nuevo enfoque. Tres de cada cuatro consultados subrayan la necesidad de conectar la visibilidad del entorno tecnológico con los resultados de negocio en un plazo de 12 meses para mantener la competitividad.
Fuente: https://www.computing.es/
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