Roberto Menéndez, CEO de Grupo ADD explica: “Antes de acabar este año la mitad de las compañías habrán hecho pruebas piloto con diferentes herramientas de robótica o de inteligencia artificial. Existe un alto interés por las empresas en incorporar tanto la robótica como la inteligencia artificial. Lo único que a día de hoy las frena es el desconocimiento de qué y cómo pueden implementarlos con éxito”.
El 70% de los responsables en implantar la robótica e inteligencia artificial en las empresas afirma que les mueve la mejora en la experiencia del cliente. “En una época en la que el cliente es el centro de todo proceso de ventas, tener un robot capaz de suministrar todo tipo de información, recabar datos y procesarlos para mejorar esta experiencia es un reto que los robots son capaces de superar”, explica Roberto Menéndez.
La mayoría de los responsables afirman que será la asistencia a los humanos la que más decante la balanza por incluir robots en lugares como centros sanitarios, residencias, lugares de asistencia o incluso dentro de los negocios enfocados a asistir al cliente. “Hoy en día los robots ya está programados para realizar recorridos, dirigir a un humano a un destino, avisar a un médico en caso de necesidad, realizar pedidos y muchas más tareas”, afirma el director de Grupo ADD.
Otro dato destacable del observatorio de Grupo ADD para el estado de la robótica en España señala que el 90% de los responsables de las compañías están convencidos de que la implantación de robots en las empresas supondrá una nueva demanda de empleo muy alta y especializada.
Hoy en día existe un elevado índice de demanda de programadores de robots pero a medida que las empresas empiecen a implantarlos esta necesidad irá creciendo.
“Cada robot tiene unas necesidades muy especiales y diferentes. No es lo mismo un robot que esté orientado a la asistencia sanitaria en una residencia de ancianos que un robot que esté enfocado a asistir a los clientes de una tienda. Es más dentro de estos robots quizá los negocios quieran reprogramar según el día, el mes o la hora y las necesidades puntuales de la compañía por lo que el programador tiene que estar siempre activo a estas necesidades. Un robot no viene a quitar trabajo a los humanos sino a generarlo”, explica Roberto Menéndez.
Según datos de Grupo ADD cada vez más sectores se interesan por el uso de robots en sus compañías. El sector más extendido hoy en día es el de la industria. Y es que es en este sector donde los llamados robots colaborativos, los que están diseñados a ayudar al hombre, han tenido hasta la fecha más incursión.
Otros sectores como la restauración, la asistencia sanitaria, la salud, el retail o los eventos son los que más están apostando por el uso de robots y pronto se verán en este tipo de compañías.
Uno de cada diez puntos de venta tendrán un robot al servicio del cliente durante 2020 mientras que en la restauración se espera que la cifra llegue al 3% en los próximos 3 años. En el sector de la salud y de la asistencia sanitaria la implantación a corto plazo también se notará con un 2% el próximo año.
Fuente: https://www.interempresas.net
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