La crisis del coronavirus ha demostrado a grandes y pequeñas empresas la importancia de protegerse en Internet en un momento en el que los ataques informáticos se han incrementado aprovechando la situación de mayor vulnerabilidad por el aumento del teletrabajo y del tiempo que los empleados pasan en Internet.
Solo en estos últimos meses, las compañías han registrado un aumento exponencial de los intentos de acceder a su información o de hackear sus sistemas. De hecho, en este periodo, los equipos de seguridad de Google han registrado hasta 18 millones de intentos de malware y phising bancario y más de 240 millones de mensajes de spam diarios.
Una realidad ante la que los contact center no han permanecido ajenos debido a la especial importancia que han tenido en los momentos más complicados de la pandemia, ayudando a conectar a los usuarios con los servicios de atención de empresas, centros sanitarios o administrativos, entre otros. En concreto, los contact center en la nube han crecido exponencialmente, debido a la flexibilidad que otorgan a los agentes para trabajar desde cualquier lugar y dispositivo.
Ante este escenario y con el objetivo de identificar las mejores formas de establecer barreras efectivas ante estos riesgos, masvoz, compañía de telecomunicaciones en la nube con más de 17 años de experiencia, detalla las 3 claves esenciales a tener en cuenta para gestionar de forma segura los servicios de contact center de forma remota:
“En la coyuntura en la que nos encontramos, el teletrabajo ha sido una manera de continuar con la actividad en muchos sectores, como el de los contact center. Sin embargo, ahora la ciberseguridad tiene que convertirse en prioridad máxima para proteger estas plataformas, a sus empleados y usuarios de ataques maliciosos que intentan sabotear el servicio o robar datos que no les pertenecen” explica Santi Vernet, Director comercial de masvoz.
Fuente: https://www.ticpymes.es
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